Excellent communication. Very attentive !!!
Lori and her team are excellent. Easy to reach, and when we had some issues with the bordering on the custom rug we ordered, Lori stepped in and fixed the issues quickly. Very happy with the final product
Very professional. Great workmanship. Lori and her assistant constantly following up about the job and made sure all went well right up the completion of the project.
The service felt very personal, friendly, and professional. Lori and Kim answered all our questions, came the day our carpeting was installed to check up on things, and assured us that any issues we might have after installation would be taken care of.
From the beginning to the end I was very happy with every step of the process.
Professional, knowledgeable and friendly service
There are a lot of choices and sales associate really listened to what I was envisioning. Even through the installation, something went wrong, she was there every step of the way to make sure it was exactly what I was looking for.
Name brand products and very knowledgeable sales person. Took the time to answer all my questions and explained the products strengths and weaknesses.
Make sure you have enough product ordered so the job can be completed in the time frame that was stated. Make sure the installers check for leveling so the floors are properly installed and don't do "cover up" work and leave a slopping feeling. That the head/lead installer is on site or gets on site ASAP to handle installing issues. If the sample(s) shown to the customer doesn't show a true variation in the flooring color, that the customer is shown the boards and their colors before installing them so you can easily make adjustments before they are nailed/glued down. This way, the installer doesn't try and pull off that a light colored board belongs in with a bunch of dark colored ones. Then annoyed at the customer because they want it corrected. My flooring rep from the beginning was timely with appointments and addressing my concerns The installers were on time with installing and worked non stop but need to show that same pride in wanting to please their customers because if not, you won't get repeat customers or recommendations.
Product lives up to specs. Service was top rate. Installers were on time, careful and courteous and professional. What else could one ask for?